Frequently Asked Questions
How long is my gift voucher valid
The expiry date of each gift voucher is clearly marked and is
generally valid for 12 months from date of purchase unless
As required by local laws of
the United States of America, expiry dates do not apply for gift
vouchers purchased for experiences located in California,
Connecticut, Florida, Maine, Massachusetts, Minnesota, Montana,
Oregon, Rhode Island and Washington.
happens if my voucher
Unfortunately once a voucher has expired there are no refund or
exchanges available (in whole or in part).
Can I extend the validity of my gift
For a flat fee of $30 AUD the expiry date of the voucher may be
extended by a maximum of 3 months. Any request for an extension
must be received by Mr Aristotle prior to the original expiry date.
Requests can be sent to firstname.lastname@example.org
What happens if I lose my gift
If a gift voucher is lost, the purchaser may apply for a
replacement voucher provided that the following conditions are
(a) Voucher is still valid and has not yet been
(b) Proof of purchase is required (order number, full name
of purchaser and email address)
(c) Satisfactory evidence of the loss is provided to Mr
Can I get a refund on my gift
Gift vouchers are non refundable and not redeemable for
If an Experience Provider is unable to provide the purchased
experience, the company will refund the full amount of the gift
voucher (excluding booking and processing fees).
If due to unforseen circumstances such as Act of God, War,
Terrorism, Insolvency of the Experience Provider or health issues
that severely inhibit the gift voucher recipient from fulfilling
the experience a refund will be supplied to the purchaser.
MrAristotle.com reserves the right at its discretion to make such
How are the gift vouchers
When purchasing the gift voucher, various email delivery options
will be offered.
Gift Vouchers can be emailed solely to the purchaser or to
both the purchaser and recipient concurrently via printable email
(outlined at point of purchase).
happens if I enter incorrect
Incorrect Email Address - It is the responsibility of the
purchaser to enter all required information and email address
details correctly. Mr Aristotle will not be responsible for lost or
delayed vouchers due to the supply of incorrect information.
If incorrect details are supplied a replacement voucher can be
requested subject to Gift Voucher Loss requirements (see above).
Any replacement vouchers issued will be subject to standard booking
and processing fees.
Where can I
view full terms and conditions?
The full terms and conditions are available to read on the Mr
Aristotle website. They are located under the sitemap at the
bottom of the homepage.
Before final payment occurs for any gift voucher, it is the
responsibility of the purchaser to agree to and accept the terms
and conditions of purchasing a voucher with Mr Aristotle.
The purchaser will be unable to proceed with the gift voucher
purchase without accepting the terms and conditions.
Who do I contact if I have any questions
about the terms and conditions?
If you do not understand the terms and conditions or have any
queries, please forward your question to email@example.com
How is my
credit card charged on the
Credit Card charges through the payment gateway Paypal will be
made in the currency as indicated on the website. Exchange
rates will be charged accordingly at the time of purchase.
A booking and processing fee will apply to each gift voucher
purchased and will be in the currency of purchased experience. The
following flat fees apply:
How does my
Instructions for redemption are clearly displayed on all Mr
Aristotle Gift Vouchers. We have tried to make the process as
simple as possible:
1. Visit www.mraristotle.com and click on the 'Redeem Voucher'
2. Enter your unique voucher code(s) and follow the prompts
3. You will be supplied with all contact details for the
individual Experience Provider to enable you to organise a time
that works for you
4. That's it!
cancel my experience?
Each Experience Provider offers different cancellation policies
which are clearly stated and agreed to at time of purchase. Failure
to comply with the stated cancellation policies may result in the
forfeiture of the voucher/experience.
If you do wish to postpone or cancel an experience you should
contact the Experience Provider directly ensuring all cancellation
policies have been met. Unfortunately www.mraristotle.com cannot
assist in the cancellation or rebooking of individual
happens if my experience is
Due to unforeseen circumstances such as safety concerns, poor
weather etc. the Experience Provider may deem it necessary to
postpone or cancel. In such circumstances every effort will be made
by the Experience Provider to notify you as soon as possible in
order to facilitate alternative arrangements which may include a
reschduled time or a full refund.
www.mraristotle.com will not be responsible for any charges
directly or indirectly incurred.
concerned about my safety during the experience/do I need to take
out any insurances for the experience I am
Every effort is made by Mr Aristotle to source only the finest
Experience Providers with proven safety records.
It is the responsibility of the Experience Provider to have in
place the necessary safety requirements and liability insurances
associated with their experience.
Any restrictions and special conditions required for the
experience are outlined on the Mr Aristotle website at time of
It is the responsibility of the purchaser of the voucher to read
and agree to all conditions and restrictions before proceeding with
the purchase of the voucher.
It is also the responsibility of the gift voucher recipient to
read and agree to the terms and conditions when redeeming the
currency will the experiences be shown
Prices are displayed on the Mr Aristotle website in the local
currency to the experience location or the currency as chosen by
the Experience Provider. For your convenience, a currency converter
is is available within the description page of every experience to
allow you to convert to your currency of choice.
Does the price shown include taxes and
Unless otherwise stated, prices include all relevant taxes and
Is my Gift
Voucher transferrable to someone
Every Gift Voucher is fully transferrable by the purchaser
providing the voucher has not yet been redeemed and is within the
What contact details/personal details do I
have to give and what are they used for?
Contact details required include name and email address
which are used to contact the purchaser if any purchasing problems
occur. Financial information will be requested to complete the
purchase through our check out system - Paypal.
Paypal is a leading secure payment
Mr Aristotle does not retain any credit card details or
financial information and complies with all privacy law
any restrictions for these
Any restriction that applies to the experience (as provided by
the Experience Provider) is outlined on the Mr Aristotle
website. The purchaser cannot proceed to the checkout without
having accepted all relevant terms and conditions.
At the point of gift voucher redemption, the details of the
Experience Provider for redeeming the voucher will not be released
to the Gift Voucher Recipient without the recipient having accepted
the terms and conditions.
On occasion and where specifically noted within the experience
description you may be required to provide and/or be responsible
for the proviion of your own personal and property insurance.