Frequently Asked Questions

How long is my gift voucher valid for?

The expiry date of each gift voucher is clearly marked and is generally valid for 12 months from date of purchase unless otherwise stated.

Why _gift _vouchers _rock

As required by local laws of the United States of America, expiry dates do not apply for gift vouchers purchased for experiences located in California, Connecticut, Florida, Maine, Massachusetts, Minnesota, Montana, Oregon, Rhode Island and Washington.

What happens if my voucher expires?

Unfortunately once a voucher has expired there are no refund or exchanges available (in whole or in part). 

Can I extend the validity of my gift voucher?

For a flat fee of $30 AUD the expiry date of the voucher may be extended by a maximum of 3 months. Any request for an extension must be received by Mr Aristotle prior to the original expiry date. Requests can be sent to info@mraristotle.com

What happens if I lose my gift voucher?

If a gift voucher is lost, the purchaser may apply for a replacement voucher provided that the following conditions are met:

(a)  Voucher is still valid and has not yet been redeemed

(b)  Proof of purchase is required (order number, full name of purchaser and email address)

(c)  Satisfactory evidence of the loss is provided to Mr Aristotle

Can I get a refund on my gift voucher?

Gift vouchers are non refundable and not redeemable for cash.

If an Experience Provider is unable to provide the purchased experience, the company will refund the full amount of the gift voucher (excluding booking and processing fees).

If due to unforseen circumstances such as Act of God, War, Terrorism, Insolvency of the Experience Provider or health issues that severely inhibit the gift voucher recipient from fulfilling the experience a refund will be supplied to the purchaser. MrAristotle.com reserves the right at its discretion to make such refunds.

Himalayas

How are the gift vouchers delivered?

When purchasing the gift voucher, various email delivery options will be offered.  

Gift Vouchers can be emailed solely to the purchaser or to both the purchaser and recipient concurrently via printable email (outlined at point of purchase).

What happens if I enter incorrect details?

Incorrect Email Address - It is the responsibility of the purchaser to enter all required information and email address details correctly. Mr Aristotle will not be responsible for lost or delayed vouchers due to the supply of incorrect information.

If incorrect details are supplied a replacement voucher can be requested subject to Gift Voucher Loss requirements (see above). Any replacement vouchers issued will be subject to standard booking and processing fees.

Where can I view full terms and conditions?

The full terms and conditions are available to read on the Mr Aristotle website. They are located under the sitemap at the bottom of the homepage.

Before final payment occurs for any gift voucher, it is the responsibility of the purchaser to agree to and accept the terms and conditions of purchasing a voucher with Mr Aristotle. 

The purchaser will be unable to proceed with the gift voucher purchase without accepting the terms and conditions.

Who do I contact if I have any questions about the terms and  conditions? 

If you do not understand the terms and conditions or have any queries, please forward your question to info@mraristotle.com

How is my credit card charged on the website?

Credit Card charges through the payment gateway Paypal will be made in the currency as indicated on the website. Exchange rates will be charged accordingly at the time of purchase.

A booking and processing fee will apply to each gift voucher purchased and will be in the currency of purchased experience. The following flat fees apply:

$7AUD

€5EUR

$7USD

£5GBP

Mile High Club

How does my voucher work?

Instructions for redemption are clearly displayed on all Mr Aristotle Gift Vouchers. We have tried to make the process as simple as possible:

1. Visit www.mraristotle.com and click on the 'Redeem Voucher' tab 

2. Enter your unique voucher code(s) and follow the prompts

3. You will be supplied with all contact details for the individual Experience Provider to enable you to organise a time that works for you

4. That's it!

Sound _of _silence

Can I cancel my experience?

Each Experience Provider offers different cancellation policies which are clearly stated and agreed to at time of purchase. Failure to comply with the stated cancellation policies may result in the forfeiture of the voucher/experience.

If you do wish to postpone or cancel an experience you should contact the Experience Provider directly ensuring all cancellation policies have been met. Unfortunately www.mraristotle.com cannot assist in the cancellation or rebooking of individual experiences.

What happens if my experience is cancelled?

Due to unforeseen circumstances such as safety concerns, poor weather etc. the Experience Provider may deem it necessary to postpone or cancel. In such circumstances every effort will be made by the Experience Provider to notify you as soon as possible in order to facilitate alternative arrangements which may include a reschduled time or a full refund.

www.mraristotle.com will not be responsible for any charges directly or indirectly incurred.

I am concerned about my safety during the experience/do I need to take out any insurances for the experience I am given?

Every effort is made by Mr Aristotle to source only the finest Experience Providers with proven safety records.

It is the responsibility of the Experience Provider to have in place the necessary safety requirements and liability insurances associated with their experience.  

Any restrictions and special conditions required for the experience are outlined on the Mr Aristotle website at time of purchase.

It is the responsibility of the purchaser of the voucher to read and agree to all conditions and restrictions before proceeding with the purchase of the voucher.

It is also the responsibility of the gift voucher recipient to read and agree to the terms and conditions when redeeming the voucher.

Come _fly _with _me

What currency will the experiences be shown in?

Prices are displayed on the Mr Aristotle website in the local currency to the experience location or the currency as chosen by the Experience Provider. For your convenience, a currency converter is is available within the description page of every experience to allow you to convert to your currency of choice. 

Does the price shown include taxes and other charges?

Unless otherwise stated, prices include all relevant taxes and charges.

Is my Gift Voucher transferrable to someone else?

Every Gift Voucher is fully transferrable by the purchaser providing the voucher has not yet been redeemed and is within the expiry period. 

What contact details/personal details do I have to give and what are they used for?

Contact details required include name and email address which are used to contact the purchaser if any purchasing problems occur. Financial information will be requested to complete the purchase through our check out system - Paypal. 

Paypal is a leading secure payment gateway. 

Mr Aristotle does not retain any credit card details or financial information and complies with all privacy law requirements.

Mother 's Day

Are there any restrictions for these experiences?

Any restriction that applies to the experience (as provided by the Experience Provider) is outlined on the Mr Aristotle website. The purchaser cannot proceed to the checkout without having accepted all relevant terms and conditions.

At the point of gift voucher redemption, the details of the Experience Provider for redeeming the voucher will not be released to the Gift Voucher Recipient without the recipient having accepted the terms and conditions.

On occasion and where specifically noted within the experience description you may be required to provide and/or be responsible for the proviion of your own personal and property insurance.